For testing your alarm or to get account information:

Standard dispatch procedures are as follows and are subject to any special instructions you may have requested. The operator will call (in priority order) the people you have specified on your “contact list” following all dispatches. Once a live responsible person is reached, no others will be called.

Burglar alarm zones - Generally the central station will call the site first to “verify” the alarm signal. They will ask your name and password. A qualifying name and password are acceptable to abort or cancel the dispatch. An incorrect name and/or password will result in a dispatch.

Panic alarm zones - Police are dispatched immediately; the burden of calling to abort or cancel the alarm is on you. Dial 1 (800) 752-2490. Wait outside your home or office to meet the police in an obvious and non-confrontational manner. Note most police departments will not cancel a panic alarm dispatch, but let the operator know the alarm is false and to “down grade” or cancel the dispatched police department if possible. (Helpful hint: If the department charges you with a false alarm fine due to their policy to not cancel/abort we would suggest you seek to have it waived).

Fire alarm zones - For commercial and multi-family fire systems, the fire department is dispatched immediately. Then the site is called and advised of the situation. For residential systems, the home is called prior to dispatching the fire department. Note most fire departments will not cancel a dispatch, but let the operator know the alarm is false and to “down grade” or cancel the dispatched fire department if possible. (Helpful hint: If the department charges you with a false alarm fine due to their policy to not cancel/abort we would suggest you seek to have it waived).

Trouble Signals or zones - The home is called first then the “contact list” is called in priority order to advise you of the situation with your alarm system.

To cancel a false alarm, either wait for the alarm center to call you at the site number, or take the initiative to place a call to them at 1 (800) 752-2490. Have your name (or property name), account or system number and your password available to assist the operator. Taking the initiative to call the central station is preferred due to the fact that some alarm signals, such as panic alarms, are dispatched on before the site or premise is called. Using an alternate phone line, such as cellular phone or second line, is suggested to avoid interruption of the phone call by the alarm panel seizing the main phone line to perform it’s communication functions.

Make certain you indeed have a false alarm before canceling the authorities.

1. Turn off your alarm system.

2. The Alarm Center will call you prior to dispatching on burglar and residential fire signals. Commercial/multi-family fire, panic and duress will be dispatched immediately.

3. You can call The Alarm Center at 1 (800) 752-2490 to report a false alarm.

4. Give your name, account number and password.

5. Tell The Alarm Center operator you are reporting a false alarm.